Who does this privacy policy apply to? This policy applies to everyone who uses the pkok33 website and platform. By using our services, you are agreeing to this policy.
1. What Information We Collect
We collect certain information when you register or use services on the pkok33 platform. The purpose is to provide you with the best experience and to keep your account secure. The information we collect falls into two categories:
Information Provided Directly
Information you voluntarily provide when opening an account or using our services on pkok33:
- Full name, date of birth, and gender
- Email address and mobile number
- Residential Address
- National ID or passport details (for KYC verification)
- Payment method details (Mobile Banking, Nagad, bank account number)
Automatically Collected Information
Some technical information is collected automatically when you browse our website or use our app:
- IP address and device type
- Browser Information & Operating System
- Login Time & Session Information
- Gaming history and transaction records
- Cookies and Local Storage Data
2. How We Use Your Information
Pkok33 uses your personal information only for specific, defined purposes in line with our privacy policy. We never collect excessive or unnecessary data. Here is a full breakdown of how we use your information:
| Data Types | Purpose of Use | Retention Period |
|---|---|---|
| Identity Information | Account verification and KYC completion | 5 years after account closure |
| Contact Information | Service Notifications & Customer Support | For as long as the account remains active |
| Payment Information | Transaction Processing & Fraud Prevention | Up to 7 years as required by law |
| Gaming History | Dispute Resolution & Responsible Gaming | 3 years after account closure |
| Technical Information | Security & System Improvements | Up to 12 Months |
3. Data Sharing & Third Parties
Pkok33 never sells your personal data to third parties for commercial purposes. However, limited data sharing with trusted partners may occur when necessary to operate our services:
- Payment Provider: To verify transactions with Mobile Banking, Nagad, and banks.
- Game Provider: Only the minimum data required for game operation.
- KYC Verification Provider: To complete identity verification.
- Legal Authority: When required by a court order or legal obligation.
Important: All our partners are contractually bound to comply with pkok33's privacy standards. They may only use data for the specified purpose and are not permitted to share it with any other party.
4. Cookie Policy
Pkok33 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser. We use three types of cookies:
Essential Cookies
Required to maintain login status and ensure account security.
Analytics Cookies
To understand site performance and user behavior patterns.
Preference Cookies
To remember your language and display preferences.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features on pkok33 to not function properly.
5. How We Protect Your Data
Pkok33 employs industry-leading security measures to protect your privacy. Below is an overview of our security framework:
TLS 1.3 Encryption
All data transmissions are encrypted using the latest TLS 1.3 protocol — the same technology used in international banking.
Two-Factor Authentication (2FA)
An additional layer of security is applied at login through OTP verification, preventing unauthorized access.
Regular Security Audits
A third-party cybersecurity team conducts quarterly audits of our systems to identify and address any vulnerabilities.
Data Minimization Policy
We only collect the minimum data strictly necessary to provide our services — nothing more.
Access Control
Only authorized personnel can access your data, and every access is logged.
6. Your Rights
Under pkok33's privacy policy, you have full control over your own data. You may exercise the following rights at any time:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request a correction of any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Object to Processing: You can opt out of marketing communications at any time.
- Data Portability: You can request a copy of your data in a specified format.
How to submit a request? For any privacy-related request, please contact our customer support team. We will process your request within 30 business days.
7. Privacy of Minors
Pkok33 strictly does not serve anyone under the age of 18. Our platform is for adults only. Age is verified at registration, and additional documents may be requested in cases where there is any doubt.
If we become aware that a minor is using our platform, their account will be suspended immediately and any collected data will be deleted.
8. International Data Transfers
In some cases, your data may be processed on international servers. We ensure that adequate data protection measures are in place in those countries or platforms, and that international privacy standards are upheld.
9. Policy Updates
Pkok33 may update this privacy policy from time to time. We will notify you by email and post a notice on the website before any significant changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
10. Contact & Complaints
If you have any questions, concerns, or complaints about our privacy policy, please reach out to our dedicated privacy team. We typically respond within 72 hours. Our goal is to resolve every concern promptly and effectively.
Contact the Privacy Team: Reach us through our customer support page or email us directly at [email protected].